Frequently Asked Questions

Q: When I try and login in the screen flashes and clears my driver Id and password?

A: This site requires cookies to be turned on / enabled. Cookies verify that you are the correct driver accessing your account.

Mobile Phone:
All mobile phones are different. Below are general guidelines for turning on cookies:
  1. Open your web browser
  2. Hit the menu button
  3. Go the the more or settings option
  4. Privacy or security settings
  5. Make sure you enable cookies
  1. Settings
  2. Safari
  3. Privacy
  4. Accept Cookies

If you are not comfortable enabling your cookies please contact the store where you purchased your phone.

Ask them to walk you through how to turn on cookies.

Desktop Computer:

Have you tried using a different web browser?

Websites often work better in other browsers. Download another browser. Below are the two most popular:

Q: Why does the login screen look strange?

A: This site requires Internet explorer 9 or greater. You can use Google Chrome or Mozilla Firefox and the site will look normal.

Q: Where are my Hours of service logs?

A: The hours of service logs can be found at Qualcomm Hours of Service. This site is not a company site. It is property of Qualcomm. As of 12/10/2014 the site is not mobile friendly and it is likley it will not display on your mobile device.

A: You must access Qualcomm Hours of Service. using a desktop, laptop or netbook. Adobe Flash must be installed in order for the site to display properly.

Q: Still have questions?

A: Yes!